GraspZ.ai

Privacy Policy

Last updated: March 2026

1. Introduction

Welcome to GraspZ.ai ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at graspz.ai (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect information that you provide directly to us when you register, create or modify your account, or otherwise communicate with us. This includes:

  • Account Information: Name, email address, phone number, username, and password.
  • Profile Information: Profile picture, date of birth, gender, address, and institution details.
  • Exam Data: Questions, answers, results, and assessment content you create or submit.
  • Payment Information: Billing details processed securely via Razorpay. We do not store full card numbers on our servers.
  • Usage Data: Log data, device information, IP address, browser type, pages visited, and time spent on the platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the Service.
  • To process transactions and send related information, including purchase confirmations and invoices.
  • To send administrative information such as changes to our terms, conditions, and policies.
  • To improve our Service, develop new features, and analyse usage patterns.
  • To respond to comments and questions and provide customer support.
  • To comply with legal obligations and enforce our terms of service.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who assist us in operating the Service (e.g., Razorpay for payments, OpenAI for AI features, cloud hosting providers).
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We use:

  • Session Cookies: To operate our Service and maintain your authenticated session.
  • Analytics Cookies: To understand how visitors interact with our platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Passwords are hashed using industry-standard algorithms and are never stored in plain text. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access, correct, or delete your data.
  • The right to object to or restrict certain processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@graspz.ai.