GraspZ.ai

Return & Refund Policy

Last updated: March 2026

1. Overview

At GraspZ.ai, we are committed to ensuring your satisfaction with our Service. This Return and Refund Policy outlines the conditions under which refunds may be granted for purchases made on our platform. Please read this policy carefully before making any payment.

2. Subscription Plans

GraspZ.ai offers monthly subscription plans (Basic and Premium). The following refund terms apply:

  • New Subscriptions: If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase date, provided you have not generated more than 50 AI questions and have not conducted any paid public exams during that period.
  • Renewals: Automatic renewal charges are generally non-refundable. If you wish to cancel a renewal, you must cancel your subscription at least 24 hours before the renewal date.
  • Annual Plans: For annual subscriptions, a pro-rated refund may be issued for unused months, at our sole discretion, if requested within 14 days of purchase.

3. Exam Purchases (Students)

If you are a student who has purchased access to a specific exam:

  • Refunds are available if you have not yet started the exam. Once an exam session is opened, no refund will be issued.
  • To request a refund, contact us within 48 hours of purchase.
  • Refunds for exam purchases are processed back to your original payment method within 5–10 business days.

4. Non-Refundable Items

The following are not eligible for a refund:

  • Completed exam attempts or accessed exam content.
  • AI-generated questions that have already been created and saved to your account.
  • Subscription fees after the 7-day refund window has passed.
  • Fees charged due to your failure to cancel a subscription before renewal.
  • Fees associated with processing charges (e.g., Razorpay transaction fees).

5. How to Request a Refund

To initiate a refund request, please contact our support team with the following information:

  • Your registered email address.
  • The transaction ID or order reference number.
  • The reason for the refund request.

You can reach us at billing@graspz.ai. We will respond to all refund requests within 3 business days.

6. Refund Processing

Once a refund is approved, it will be processed to your original payment method. Please allow:

  • Credit/Debit Cards: 5–10 business days for the refund to appear on your statement.
  • Other Payment Methods: Up to 14 business days depending on your bank or provider.

GraspZ.ai is not responsible for delays caused by your bank or payment processor.

7. Disputed Charges

If you believe a charge is incorrect or unauthorised, please contact us immediately before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in suspension of your account.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. Your continued use of the Service after changes constitutes your acceptance of the new policy.

9. Contact Us

For any questions or concerns about our Refund Policy, please contact us at billing@graspz.ai.